Effective Date: 23.01.2025

    Thank you for using Essylifes App. We strive to provide a seamless and satisfactory experience. Please read our refund policy carefully before booking or engaging any services through our app.

    1. Eligibility for Refunds

    Refunds may be issued under the following circumstances:

    • Service not delivered: If a service provider (Employee) fails to deliver the agreed-upon service within the stipulated time.

    • Service cancellation: If the user (Employer) cancels a service within the eligible cancellation window.

    • Service not as described: If the delivered service significantly differs from its description in the work scope and/task required and described by user (Employer) during posting.

    • Provide Support Document/Photo: Complaint need to be supported by written complaints in App while job is ongoing or within two (2) hours of job completion and acknowledgement done by user (Employer)

    Refunds are not applicable under the following conditions:

    • Change of mind after service completion.

    • Partial dissatisfaction where the core service has been delivered as agreed. You may contact our Customer Service at customercare@essylifes.com for assistance.

    • User (Employer) or their contact person described in the service order fails to be at work site and or show up or respond after provider (Employee) arrived at work site/location.

    2. Cancellation & Refund Window

    User-Initiated Cancellation: Users (Employer) may cancel a service within [2] hours prior to the scheduled time for a full/partial refund.

    Provider-Initiated Cancellation: If the service provider (Employee) cancels, the user (Employer) is entitled to a full refund. (Please refer to cancelation policy in our Term & Condition).

    Specific cancellation deadlines and fees may vary by service category and will be clearly stated during booking.

    3. How to Request a Refund

    To request a refund:

    i. ii. iii. Go to [Profile] > [My Bookings] > [Request Refund].

    Select the service and reason for the request.

    Submit any supporting evidence (e.g., screenshots, messages).

    Our team will review your request and respond within [2 business days].

    4. Refund Method

    Approved refunds will be processed to the original payment method used at the time of booking. Please allow 3–5 business days for the refund to appear in your account, depending on your bank or payment provider.

    5. Disputes & Resolution

    If you are not satisfied with the outcome of a refund request, you may escalate the matter by contacting our support team at customercare@essylifes.com or in-app support. We aim to resolve all disputes fairly and promptly.

    6. Modifications

    We reserve the right to update or modify this refund policy at any time. Changes will be posted in the app and will become effective immediately upon posting.